Leafcutter Studios’ registered address is situated at 150 High Street, Sevenoaks, TN13 1XE.
* Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
* We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
* We will only retain personal information as long as necessary for the fulfillment of those purposes.
* We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
* Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
* We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
* We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
What information we collect and how we collect it.
When users register and create an account on The Guitar Woodshed, we ask them to provide the following data:
- email address
- first name
We gather this information to create your Account and to verify your email address via email. The username is the identifier for your account on the Website. As part of the registration process we stress that the username should not be your real name or include any personally identifiable information. The password is used to ensure you have authorized access to your Account. The email address will be used for verification and communication.
If you choose to upgrade your free account to a membership account then our third party payment processing provider will collect personal information from you in order to process your transaction. We do not receive or store any payment related information.
Leafcutter Studios is the sole owner of the information collected on or through the Website. We collect information from our users at several different locations on our Website, including account registration and Customer Service contact.
The Website may provide activities for visitors to participate in, such as polls or surveys, that ask for information that is not personally identifiable, such as country of residence or a visitor’s favourite guitar. Information collected in this way will be stored in aggregate form and will not be useable to identify specific individuals.
When a user submits a Customer Service query through the relevant form on our website we may also request a name and email address to enable us to respond effectively to the inquiry. We collect these email addresses for the sole purpose of responding to the specific query. We will automatically delete the email address provided on the contact us form once we have fulfilled your request.
Information may be collected by our third party providers to enable them to provide their services (i.e. payment collection and merchandise supply and shipping). Information required for payment processing such as contact information (name, email address, shipping address) and financial information (such as credit card information and expiry) will not be collected and stored by us. Instead it will be collected and stored by our payments processing company. Information required for merchandise shipping and payment will not be collected and stored by us. Instead it will be collected and stored by our merchandising providers.
For the avoidance of doubt, Leafcutter Studios will not store any financial information relating to users.
When visitors come to our site we may passively collect certain non-personally identifiable information from a visitors computer, such as operating system, IP address, web browser type, information regarding Internet Service Provider, geographic location and the frequency with which visitors navigate various parts of our sites, in order to improve the quality of our website for you and for various purposes related to our business.
– Per-session cookies: These are used to make it easier for you to navigate the Website and to help Leafcutter Studios monitor traffic through the Website. These cookies do not contain any personal information.
– Persistent cookies: These store Data in order to allow registered users to log on automatically when the user visits the Website. We encrypt all data stored in a persistent cookie.
How Leafcutter Studios uses the information it collects.
We use the supplied email address to communicate with members in relation to Customer Service requests such as a request to change a forgotten password. We will use your email address to send out newsletters from our Website as long as you have opted in as part of the registration process. We will use the email address to contact you about services on our Website that you have expressed an interest in. We will use the email address to contact you about Website updates and changes.
The username supplied at registration is used within the Website to identify a user on the Website community and public areas. This username will be publically visible and therefore should not contain any personally identifiable information relating to you.
When you submit Data to Leafcutter Studios, we may use the information and relevant statistical data to monitor the Website’s usage by visitors to help Leafcutter Studios to develop the Website and Leafcutter Studios’ services from time to time. These statistics will not include information that can be used to identify a user as an individual.
Where we use third parties to fulfil certain tasks such as processing credit card orders and producing and shipping merchandise we may need to share information with these companies in order for them to be able to provide their service.
We reserve the right to disclose the information we hold about you as required by law or where we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Opting out of email updates
If you no longer wish to receive our newsletter you may opt-out of receiving them by following the instructions included within the email. Alternatively you can email us at email@example.com
Links to Third Party Websites
Updating Personal Information
We will provide email support to enable registered members to correct, update, amend, delete, remove or deactivate information we hold about you via firstname.lastname@example.org.
Please include the username and the registered email address used to create the account with your request so that we can deal with it as quickly as possible. Before we respond to a request to review, edit or delete information, or to stop collecting further information, we may have to ask additional questions to verify the identity of a member.
Sale or Merger of Business
If we sell all or part of our business or are involved in a merger or takeover or business transfer we may transfer the Data to a third party as part of that transaction.
Protecting Your Information
We will never ask you via email for your username, password or any other personal information. If you receive any message claiming or appearing to come from Leafcutter Studios or this Website asking you for such information, please report it immediately to email@example.com
We follow generally accepted industry standards to protect data both in transmission and when we hold it. However, no means of transmission or method of electronic storage is 100% secure so whilst we strive to use commercially acceptable means to protect data we cannot guarantee its security.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to how we use your Personal Information, we will notify you here, by email or by posting a prominent notice on the home page.